FAQ
Ordering
How does the quantity discount work?
Put any 2 pieces in your cart and 20% comes off automatically. 3 pieces, 25% off. 4 or more, 30% off. It applies to everything in the shop and shows in your cart before you pay — there's no code to enter.
Does the Stack Set count as one piece or five?
One. It's one item at $49.97 on its own, and one piece toward the discount — so the set plus any other piece is 20% off. The Bangle Stack counts as one piece too.
Can I change or cancel my order?
Email us as soon as possible with your order number. If the order hasn't been handed to the warehouse yet, we'll change or cancel it. Once it's being packed, we can't.
Do you ship outside the U.S.?
Not right now — U.S. addresses only.
Shipping
How much is shipping?
Nothing. Shipping is free on every order, with no minimum.
How long will my order take?
Usually 1–3 business days to process, then most orders take 5–11 business days in transit. Plan on 7–14 business days total. You'll get a tracking number by email when it ships.
Where does my order ship from?
From our fulfillment partner's warehouse overseas. That's the reason for the 7–14 day window — and the reason every order is tracked end to end. Everything in one order ships together, in one package.
Will I pay import fees?
No. The price you see is the price you pay — nothing is charged on delivery.
My tracking hasn't updated.
The first scan can take 2–4 business days after the shipping email. If there's no movement for 7 business days, email us with your order number and we'll look into it.
Gifts
Can I ship it straight to her?
Yes. Enter her address as the shipping address and yours as the billing address.
Do you offer engraving?
No. If you want something with her name on it, the Initial Necklace is the closest thing we have — her letter, A to Z, on a fine chain.
Care
How do I care for my jewelry?
Keep it dry. Take it off before showering, swimming, working out or sleeping. Perfume first, jewelry last — and keep it away from lotion and hairspray. Store it somewhere dry.
Returns
What if my order never arrives?
If it's been 14 business days since you ordered, or the tracking has stopped for 7 business days, email us. We'll check with the carrier, and if it's lost, we'll send a new one at no cost. If you'd rather have your money back, tell us — we'll offer to resend it once, and if that's still not what you want, we refund your original payment method.
It arrived damaged, or it's not what I ordered.
Email us within 48 hours of delivery with a photo of the piece and of the packaging. Nothing to send back — we'll ship a replacement at no cost. If you'd rather not have a replacement, we'll refund the piece.
Can I return it if I just don't like it?
You can exchange it or take store credit within 14 days of delivery, as long as it's unworn and in its original packaging. Email us first — the return goes to our fulfillment partner's international warehouse, you pay the return shipping, and we'll tell you what to expect before you post anything. Once it arrives and is checked, we ship the new piece or email your credit. We don't give refunds for change-of-mind returns.
Do you offer refunds?
Yes — if your order never arrives, if a piece arrived damaged or wrong and you'd rather not have a replacement, or if you cancel before your order goes to our warehouse. Refunds go to your original payment method. If you've simply changed your mind after delivery, we offer an exchange or store credit instead — not a refund.
What if the piece I want instead costs more — or less?
If it costs more, we'll email you a link for the difference before it ships. If it costs less, we refund the difference to your original payment method.
How do I reach you?
support@roseandarthurs.com. Our team reads every email and writes back within two business days.