Terms of service

Last updated: October 15, 2026

These terms cover every order placed on roseandarthurs.com and every visit to the site. Placing an order means you've read them and agree to them. They're short on purpose — if anything isn't clear, email us before you order: support@roseandarthurs.com.

Who we are

Rose & Arthur's is the trade name of Good Winds LLC, a limited liability company registered in Wyoming, United States. Good Winds LLC owns and runs this website and is the seller on every order.

  • Business name: Good Winds LLC, doing business as Rose & Arthur's
  • Registered address: 30 N Gould St, Sheridan, WY 82801, United States
  • Please note: this is a registered business address, not a return address. Nothing sent here can be matched to an order. Returns go to the address we email you — see our Returns & Refunds policy.
  • Email: support@roseandarthurs.com
  • Phone: +1 (754) 303-2535

Using this site

  • You need to be 18 or older to place an order, or have a parent or guardian place it for you.
  • Use the site for shopping and nothing else. Don't try to break it, copy it, scrape it or use it in any way that's against the law.
  • The text, logo and name on this site belong to Good Winds LLC. You're welcome to share a link; please don't copy our content to sell or promote anything.
  • We may link to other websites (a carrier's tracking page, for example). We don't run those sites and aren't responsible for what's on them.
  • We can close the site, change what we sell or stop serving a customer who misuses the site, at any time.

Products and prices

  • Everything we sell is fashion jewelry. What you get is what's described on the product page — please read it, including the care notes, before you order.
  • Our product photos show each piece as accurately as we can, but colors look different on different screens. Small differences between the photo and the piece in your hand aren't a defect.
  • All prices are in U.S. dollars.
  • Prices can change at any time, but the price you paid is the price of your order.
  • Now and then a price is wrong — a typo, a system error. If that happens on an order you've placed, we'll email you before it ships and give you the choice: pay the correct price, or cancel for a full refund. If we can't reach you within 3 business days, we cancel and refund you in full.
  • A piece may sell out between the time you order and the time we process it. If that happens, we'll offer you another piece of the same price or a full refund — your call.

Quantity discounts

  • Buy 2 pieces and 20% comes off your order. Buy 3, 25% off. Buy 4 or more, 30% off. It happens automatically in your cart — no code — and you'll see the discount before you pay. The Stack Set counts as one piece.
  • The discount comes off the whole order. If you later exchange one piece from a discounted order, the exchange is based on what you actually paid for that piece, not the full price.
  • We can change or end the discount at any time; orders already placed keep the discount they were given.

Orders and payment

  • Payment is taken when you place your order, through Shopify Payments. We never see or store your full card number.
  • Please check your name, email and shipping address before you pay. If you spot a mistake, email us right away — once an order is with the carrier, we can't change it. What happens with a package that comes back to us is explained in our Returns & Refunds policy.
  • Your order confirmation email means we've received your order. We accept it when we send your shipping confirmation.
  • We can decline or cancel an order before it ships — for example, if we can't verify the payment, if a price was wrong (see above), or if the order looks like it's for resale. If we cancel, we refund you in full and tell you why.
  • Want to cancel? Email us as soon as you can. If the order hasn't been handed to the warehouse yet, we cancel it and refund you in full. After that, it's covered by our Returns & Refunds policy.

Shipping

  • We ship to addresses in the United States only. Shipping is free on every order, with no minimum.
  • Orders ship from our fulfillment partner's warehouse overseas. Plan on 7–14 business days from the day you order. Every order is tracked.
  • There are no import fees to pay on delivery. The price you see at checkout is the price you pay.
  • Delivery dates are estimates. Carriers have bad weeks, and we're not responsible for delays once a package is in their hands — but if your order doesn't arrive, we are. What we do in that case is in our Returns & Refunds policy.
  • Everything else — processing, tracking, wrong addresses — is in our Shipping Policy.

Returns, exchanges and refunds

Our Returns & Refunds policy is the full rule and is part of these terms. In short:

  • Order never arrives (14 business days with nothing, or tracking stopped for 7 business days): we check with the carrier and, if it's lost, send a new one at no cost. If you'd rather have your money back, tell us — we'll offer to resend it once, and if that's still not what you want, we refund your original payment method.
  • Damaged, defective or wrong piece: tell us within 48 hours of delivery with a photo and we send a replacement at no cost, nothing to ship back. If you'd rather not have a replacement, we refund the piece.
  • Changed your mind: within 14 days of delivery you can exchange the piece or take store credit. The piece comes back unworn, in its original packaging, and you pay the return shipping. We don't give refunds for change-of-mind returns.
  • In every case, email us first, before sending anything back.

If anything in this summary and the Returns & Refunds policy ever reads differently, the policy wins.

If something goes wrong

  • Email us first: support@roseandarthurs.com, with your order number. Our team reads every email and writes back within two business days. Almost everything — a late package, a damaged piece, a wrong address — gets sorted in that first exchange.
  • Please give us that chance before opening a dispute with your bank or card company. A chargeback freezes the order for weeks on every side; an email to us is usually faster and gets you a replacement, credit or refund under the policy above.
  • If we can't solve it between us, see "Governing law" below.

What we're responsible for — and what we're not

  • We're responsible for sending you what you ordered, in the condition described, and for doing what our Shipping and Returns & Refunds policies say.
  • We don't make any promise about a piece beyond what's written on its product page and in those policies. There's no additional warranty or guarantee.
  • To the extent the law allows, our total responsibility for any order is limited to what you paid for that order, and we're not responsible for indirect losses — for example, a gift that didn't arrive in time for the occasion.
  • We try to keep the site up and accurate, but we can't promise it will always be available or free of errors.
  • Some states don't allow certain limits on liability. If that's the case where you live, these limits apply only as far as your state's law permits.

Governing law

These terms, and any order placed on this site, are governed by the laws of the State of Wyoming and the federal laws of the United States, without regard to conflict-of-law rules. Any claim that we can't resolve together will be brought in the state or federal courts located in Wyoming — or, if you prefer, in the small-claims court where you live. Nothing here takes away rights that the consumer-protection laws of your state give you and that can't be waived.

Changes to these terms

We may update these terms from time to time. The date at the top tells you when they last changed, and the version in force when you place an order is the one that applies to that order. If any part of these terms can't be enforced, the rest still applies.

Privacy

How we handle your name, address and email is in our Privacy Policy.

Contact

Questions about these terms, or about an order? Email support@roseandarthurs.com and include your order number if you have one. Our team writes back within two business days.

Good Winds LLC, doing business as Rose & Arthur's · 30 N Gould St, Sheridan, WY 82801, United States (not a return address) · +1 (754) 303-2535